The Pharmacy Podcast Network is the Pharmacy industry's first audio blog network about the 'Business of Pharmacy'. The Pharmacy Podcast Network is a collection of over 20 different pharmacist's podcasts, discussion, ideas, innovation, and interviews from the brightest minds in pharmacy. We are always expanding our programming to Independent Retail, Compounding, Long-term Care, Specialty, Hospital Systems, and Small Chain Pharmacy Businesses. We're expanding content for Patients and Pharmacy Students and encourage our listeners to submit ideas for future shows. The Pharmacy Podcast Show is about dynamic people in the pharmacy industry making a difference for our profession, customers, and patients.
Specialty Pharmacy Podcast co-host Christopher Kennedy, COO with Heritage Biologics interviews the founder of HemoTool, Dakota Rosenfelt. 
 
HemoTool is Unlike Any Other Bleeding Disorder App

Hi! My name is Dakota Rosenfelt and I am a 21-year-old with Severe Hemophilia A. Diagnosed at 13 months of age, I have grown up only knowing life with a bleeding disorder. However, I refuse to let that set me back, define who I am, or limit my goals. From an early age, I learned the importance of maintaining a prophylactic schedule, keeping track of bleeds, and knowing when it was time to order more factor; in other words, there is MUCH more to managing a bleeding disorder beyond just self-infusion.

During my high school years, I quickly began to fill my schedule with various activities and events which made time-management all-that-more important. I began thinking of how I could manage both the activities of my daily life along with the various responsibilities which come hand-in-hand with having Hemophilia in an efficient manner. The “lightbulb” moment came once I was approached by my local HTC in Kansas City to take part in an extended half-life factor trial. While participating in the study, I was given a device to track all my treatments and the thing was cumbersome and just plain awful.

Once I started to think of things which would make the device easier to use, I began researching other current technologies and apps which existed and found one thing in common; none of them had the simplistic functionality and ease-of-use I had been looking for. It was at this time that I began my journey of creating a mobile app that was all-encompassing; a “tool” I could fit in my pocket which allowed me to independently manage my hemophilia when it was convenient for me, but also with minimal hassle.

Thus, HemoTool was born!

My work did not end there, I felt there was much more I could do for my community and for the many others worldwide living with chronic medical conditions. To make my mission possible I started a 501(c)(3) non-profit that was created to assist those living with chronic medical conditions in managing their overall health and improving their clinical outcome. I have made it my personal mission to ensure all affected by chronic conditions have one less thing to worry about in life. Nothing speaks to me more than someone overcoming a condition and living life to its fullest. We shouldn’t have to say “I suffer from a chronic condition;” we should be saying ”A chronic condition suffers from me!

Yours in Health,

Dakota Rosenfelt
Creator of HemoTool
President of the Board – Click & Go App Designs, Inc

Direct download: The_Entrepreneurial_Proactive_Patient.mp3
Category:Pharmacy -- posted at: 12:00am EST
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Certified Durable Medical Equipment Specialist

What is a Certified Durable Medical Equipment Specialist?

  • A Certified Durable Medical Equipment Specialist or a CDME is a certification created by the BOC or the Board of Certification / Accreditation Int’l
  • BOC saw a need to highlight the skills and qualifications of the highly skilled yet unknown individuals who are key to the dispensing of DME products.
  • The CDME certification demonstrates the broad knowledge of the Durable Medical Equipment (DME) industry.

What does a Certified DME Specialist do?

The CDME basically does every aspect within the DME realm.  They are the people who meet the patients, do the documentation, fit the patients, determine what product the patient is eligible for and bills Medicare, Medicaid and the insurance companies for DME products.  The also help with basic repairs, troubleshooting, and home inspections for DME products like oxygen, transfer systems, enteral supplies, and wound care.

A trained and certified DME specialists are highly valued in the DME industry as an assurance to patients and referral sources of professionalism and quality care. The BOC CDME Scope of Practice provides greater detail regarding the role of a BOC Certified DME Specialist.

Jeff, I really haven’t heard about this before, so what advantage does a pharmacy or DME supplier gain by having a CDME on staff?
This is simple.  We live in a very competitive market.  We need to ensure the pharmacy has unique qualities and products outside the normal pharmacy prescription filling process.  Those days have come and gone.  We have talked about immunizations and diabetic shoes in previous podcasts.  We will talk about other opportunities in future podcasts. 
Pharmacists are experts in pharmacy operations.  When it comes to Medicare Part B and DMEPOS products, the rules are completely different.  For example, a physician writes a prescription or eScript and the pharmacist fills the script, the patient picks the medication up and pays their co-pay.  The insurance company and secondary adjudicate the claim and reimburse you for it.  Hopefully there is a low dollar DIR fee so the PBM claw back isn’t too severe next month.
However, when it comes to Medicare Part B, everything changes when the physician writes a prescription.  The pharmacy language stops working.  So you look for someone who can do this work.  What do most pharmacies do? You grab a tech and throw them into this world and let them try to figure it out.  The tech starts reading reading Medicare Supplier Manuals, DME MACs and then learns about Detailed Written Orders and Local Coverage Determination and this doesn’t make sense.  Again the language has changed and there really is only limited training out there for dispensing or billing these products. 
This is why the CDME certification was created.  It certifies individuals who have the basic skills for dispensing, setup and billing Medicare Part B and DMEPOS products.
That makes sense.  I have heard about all the audits from Medicare and all the paperwork that is needed.  Jeff, you and I talked about the Diabetic Shoes April 2017 on an earlier podcast last year about the importance of the documentation and following the process.  So this certification helps the pharmacy?
Absolutely.  When you are confused about something or you are losing money and audits, you stop dispensing that item.  This is what has happen with DME products.  Over 40% of DME facilities have gone out of business in the last six years due to competitive bidding.  Pharmacies have dropped DME products because of the bad taste of audits and not understanding the process.
Now imagine having staff properly trained and certified who know what they are doing when it comes to Medicare Part B and DMEPOS products.  They can advise the pharmacist not to fill a prescription of albuterol because it needs a “Detailed Written Order Prior to Delivery” signed by the physician.  Who knew?  Your CDME did.  That saves your reimbursement.
Whoa, is it that simple?
Yes. 
Now you are ready to market your pharmacy.  Your pharmacy may be accredited or exempt.  Your pharmacists are licensed.  Are you doing something out of the ordinary to make you stand out?  Your DME department has “board certified” specialists.  Who else in town has this?
Here are some other advantages.
  • Differentiation in the market;
  • Management of risk;
  • Criteria for evaluating potential employees;
  • Limiting of fraud, waste, and abuse;
  • Increase in customer satisfaction;
  • Assurance for referral sources; and
  • Medicare human resources management standards require that technical personnel be knowledgeable, competent, and trained in order to deliver products. A CDME will provide additional assurance of compliance. 

How do you get certified?

First here is the criteria for the certification:

  • The candidate needs 500 hours of experience (3 months)
  • A high school diploma (or equivalent)
  • Registers to take an exam with BOC
  • The exam is at a H&R Block testing facility

Another way is through BOC live trainings and then a paper exam following a day long training

When are these trainings scheduled?

There are always two scheduled at Medtrade Spring in Las Vegas and Medtrade Fall in Atlanta.  There are normally two and sometime more classes throughout the year.  BOC’s prep courses are sponsored by MedGroup and are typically $150.00 for the class and $50.00 for the exam.  The paper exam is one to two days after the prep course.

If you have 20 or more people who want to go through the course, a class can always be added to the schedule.

What about the exam?

The exam is a 100 question, 2 hour exam.  To pass the candidate needs to score 70% or higher grade.  It’s not a walk in the park exam.  You need to study for it and taking the prep course or one of the other on-line course before taking the exam.  Currently the passage for the exams following the BOC prep course is 94% with the last class passing 100% and the previous two only having one person falling short by one question.

How do you find out about them?

BOC sends out notices about these courses and so do we through our monthly newsletters.

How are these courses related to you, Jeff?

Well I’m the current BOC Prep course instructor.  When I was on the Board of Directors for BOC, I helped develop a number of projects for BOC and the CDME certification was one of them.  I believe in this certification and I always walk the walk.  Most of my staff also carries this certification.

So you truly believe this will give the pharmacy a competitive edge?

Yes.  Look at your local healthcare providers.  Everyone is boasting about their “board certified” specialists.  Pharmacists are always listed as the most trusted healthcare professionals.  But pharmacy is a lot more than dispensing pills.  Pharmacies have diversified into a multitude of areas.  So here is a way to promote your DME department.  How’s this, come into the Hedges Pharmacy for all of your prescription needs, immunizations and see our board certified DME specialists.  Bet you never heard that one before.  Add this to your Face Book ads.  Show off your staff and let them be part of the revenue stream. 

DME is not very sexy, but if you run a tight ship and are careful on what you dispense, document correctly, it will add profit to your pharmacy.  Add diabetic shoes and the profit margin jumps. 

 

Notes:

CDME Prep Courses

CFS Allied Health Education "BOC Certified DME Specialist Exam Prep Course": The objective of this 24-hour, self-paced online course is to provide new and existing DME employees a review of the competencies required to perform tasks in the DME environment. It is an excellent tool to use in preparation for the BOC Certified Durable Medical Equipment Specialist (CDME) certification exam.

MED Group "CDME Specialist Course": This complete course is a compilation of three CDME Specialist courses. In the courses, you will gain an understanding of: how to create a safe and comfortable environment for your customer, how to conduct yourself as a CDME Specialist, and how to properly fulfill and bill an order. The three courses total approximately 8 self-paced hours of on-line content and instruction and account for 7.25 Business BOC CEUs and 1 Scientific BOC CEU. Please visit this link for pricing information. 

O&P Education "CDME-DME Specialist Course": This course is written to ensure a basic understanding of many aspects of the DMEPOS business and provides guidance for those who wish to endeavor in the proper procedures for a successful business. This course will help to prepare those who anticipate testing for BOC's Certified DME Specialist examination. Completing this course requires the completion of all 13 sub-courses.

Contact RJ Hedges & Associates today for more information: 

Phone: (724) 357-8380  

Email: sales@rjhedges.com

Direct download: CDME_Podcast_PCG.mp3
Category:Pharmacy -- posted at: 12:00am EST
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The Nontraditional Pharmacist Partners With The Pharmacy Podcast Network to bring a new dynamic to the leading network dedicated to the Pharmacy Profession. 

"We are here to provide a single pharmacy platform that showcases unique roles, connects the world's pharmacists, and helps build your pharmacy professional toolbox." - Nick Kirkpatrick, PharmD

About TNP Co-Hosts: 

Lynn Switaj, PharmD

Lynn Switaj was born and raised just outside Cleveland, Ohio and will be moving back after 8 years of school between Chicago and Ann Arbor. Lynn is an incredible athlete and played collegiate hockey for Lake Forest College. She continues to compete today!

During pharmacy school Lynn gained research experience while working with one of the Deans of the College of Pharmacy. They were able to produce a publication for their work and presented their findings at numerous conferences. She also gained retail experience from a local independent pharmacy.

Lynn’s future plans include working as a pharmacist at Walgreen’s pharmacy. She is particularly excited about exploring the world of MTM. She loves the idea of these clinical services redefining the traditional community pharmacy!

Fun Fact: Has the best golden lab in the entire world, named Duke.

Matt Paterini, PharmD 

Matt Paterini is originally from Saline, just outside of Ann Arbor, MI (not including his younger southern upbringing). Some would say he is pretty good at golf, considering he has won numerous local tournaments and holds several records.

Matt was the Chief Intern for the University of Michigan Health System pharmacy internship program. He primarily worked in the Cancer Center outpatient infusion clinic.

Regarding future plans, Matt has never been one to follow the standard path. He completed IBM's Global Sales School as the #1 Top Performer and will begin his career in IBM's healthcare cloud software division. His nontraditional role was a driving force for the creation of our website so others can see the wide range of opportunities available in the pharmacy profession. 

Fun fact: Holds the Course Record at his home golf course.

Nick Kirkpatrick, PharmD

Nick Kirkpatrick, also known as “Nikykirk”, is a native Michigander from St. Joseph. Despite never passing up a good time, he earned his way to the top of the pharmacy class, graduating with high honors and too many cords around his robe to count. 

His past pharmacy experience includes interning in both the hospital and retail settings, along with a managed care internship at Blue Cross Blue Shield of Michigan, working on both the commercial and Medicare Part D teams. He has a ton of experience!

Following graduation, Nick began his career with CVS Health - Target Channel as a floating pharmacist, a position he was offered while on P4 APPE due to his strong networking skills. He recently moved into a pharmacy manager role and is very excited about this opportunity as it has great potential to help him learn about the business aspects of pharmacy, while also developing his management skills.

Fun fact: Nick was an All-State pitcher in high school.

CONTACT TNP

https://www.thenontraditionalpharmacist.com/contact/

Direct download: The_Non_Traditional_Pharmacist_-_Pharmacy_Podcast_Network.mp3
Category:Pharmacy -- posted at: 12:01am EST
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About Kieran Canisius
 
Kieran Canisius, Zocket’s CEO, is an entrepreneur with experience in life-sciences and recruitment industries. She is dedicated to helping the recruitment industry evolve through the newest HR Tech tool, Zocket. 
 
Kieran is a citizen of two innovative countries; the United States and the Netherlands and she has nearly 15 years of industry experience.  She understands the issues facing companies and professionals today and is passionate to simplify the growth path for both.
 
A vocal business leader, Kieran believes that  the recruitment industry is missing depth, allowing pushy agency recruiters to lose sight of making hiring decisions that are in the best interest of the professionals, and instead, using keywords and LinkedIn search to fill in their databases and send reams of CVs to companies for every open position. She knows there can be a better way, so she built it. Zocket.
 
Kieran is a forward thinker and the Zocket adventure is a reflection of that belief. In 2017, she was named in the top 100 of the most influential female entrepreneurs of the Netherlands.
 
 
About Zocket

Companies today are trying to hire the next generation workforce using old-fashioned processes and tools. Zocket is changing that with an innovative Talent Attraction Solution evolves the way we attract, retain, and diversify the best-fit talent.

Founded in 2016 & based in Amsterdam, Zocket founders believed that there had to be an easier, more effective and authentic way for companies and the people in companies to find the right match. The problem was that a platform like this didn’t exist. So, when they couldn’t find it, they built it themselves and named it Zocket. 

  • Zocket Powered is a stand-alone white labeled HR technology that companies can integrate into their career web pages or intranets.
  • Zocket Life-Science is a life-science industry based fully functional online marketplace where companies and professionals can find their best-fit matches.
  • Zocket Consulting provides in-depth assessments and consulting that helps companies understand what job candidates really think about their online experience before they make a big investment.
Direct download: Ensuring_Gender_Equality_and_Removing_Unconscious_Bias_While_Hiring.mp3
Category:Pharmacy -- posted at: 12:00am EST
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Dr. Christina Tarantola interviews Danielle Sciulliis who is a personal trainer, certified nutrition specialist and area manager/independent Arbonne consultant. She is also a mom of 2 and an entrepreneur with a passion to help people get healthy! 
 
According to Forbes Magazine, 50% of Americans make a New Years Resolution but only 8% actually achieve their goal. Today Danielle shares her top tips for helping you stay focused for 2018! 
 
Contact information for Danielle: 
Website: daniellesciulli.arbonne.com 


Dr. Christina Tarantola, PharmD, CHC 
Licensed Pharmacist, Certified Health Coach & Author 
Co-Owner of The Diet Doc Pittsburgh North 
 
Phone: 412-748-0277
Direct download: Moving_From_Stuck_to_Success.mp3
Category:Pharmacy -- posted at: 2:10pm EST
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Our next installment of the 2017 McKesson Pharmacy Systems Podcast Series is an interview with Pharmacy Owner Paul Fulmer, PharmD and Mary Gregory VP Customer Experience at McKesson Pharmacy Systems. 

We discuss the importance of Customer Care & ensuring the pharmacy owner has accessible resources to maximize the effectiveness of the technology platforms. 

About Paul Fulmer, PharmD:

Paul graduated from UNMC in 2007 and began working at Noble Drug alongside his father, Kim, that same year. Paul is the Pharmacist-In-Charge and has operated Fulmer U-Save Pharmacy since it’s purchase in 2011. Paul enjoys spending time with his family, sports, and hunting.

Mary Gregory is a 20+ year McKesson patient & customer advocate champion. Mary currently serves as the Vice President of Customer Experience at McKesson Pharmacy Systems. 

About the Pharmacy Podcast Series:

McKesson Pharmacy Technology & Services (MPTS) partnered with the Pharmacy Podcast Network to produce a special Podcast Series during the 2017 McKesson ideaShare in New Orleans, La. This series will include 12 podcast episodes featuring interviews from MPTS customers, as well as thought leadership from industry experts.

https://marketing.mckesson.com/2017-MPTS-Pharmacy-Podcast-Series.html 

Direct download: MPTS_Episode_10.mp3
Category:Pharmacy -- posted at: 12:00am EST
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Immigration Issues for Foreign-Born Pharmacy Students & Hiring Managers: A Conversation with Dr. Jeff Papa
 
Dr. Erin L. Albert talks with Dr. Jeff Papa about immigration issues and the pharmacist professional desiring to work within the United States. 
 
Show Notes: Dr. Jeff Papa:
 
About Dr. Papa

Jeff Papa is a partner in the Indianapolis office of Barnes & Thornburg LLP and is a member of the Labor and Employment Law Department.

Mr. Papa focuses his practice on immigration matters. He counsels clients on a number of issues, including nonimmigrant status and visa issues, permanent residency and citizenship matters, as well as on higher education and government affairs issues.

Mr. Papa provided immigration law services to Barnes & Thornburg clients for nearly seven years in an earlier role, and served two terms as chair of the Indiana chapter of the American Immigration Lawyers’ Association, as well as two terms on the national board of governors of the American Immigration Lawyers’ Association.

 
Links/social media:
Twitter @jeffpapa13
 
 
Direct download: Immigration_Issues_for_Foreign-Born_Pharmacy_Students__Hiring_Managers.mp3
Category:Pharmacy -- posted at: 12:00am EST
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Pharmacy Inspection's 9th episode, Bryan Prince, MBA, and Seth DePasquale, RPh., speak with Joe Cabaliero and Bill Mixon. Both of these gentlemen have a history in compounding pharmacy that is interesting and impressive. Recently, they have submitted a proposal to include sterile compounding as one of the Board of Pharmacy Specialties (BPS).

In this episode we discuss how the idea came about and some of the work that went into getting the specialty to be considered.

Sign up for updates from PharmacyInspection.com

The Pharmacy Inspection Podcast is the leading Compouding audio blog part of the Pharmacy Podcast Network

Direct download: Bill_Mixon-Joe_Cabaliero-FINALAUDIO.mp3
Category:Pharmacy -- posted at: 9:18am EST
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Sean Callinicos SVP, Global Government Relations & Public Policy at Cardinal Health talks with Erin L. Albert, MBA, PharmD, JD Co-Host Podcaster with Pharming Your Career Podcast & Todd S. Eury Founder of the Pharmacy Podcast Network. 

Lead global government relations and public policy function for Cardinal Health, a 51,000-employee healthcare services and products company; Fortune’s 15th largest company ranked by revenue ($122B in 2016). 

Find Mr. Callinicos at LinkedIn: 

https://www.linkedin.com/in/sean-callinicos-a1553730/ 

Direct download: Cardinal_RBC_Government_Relations.mp3
Category:Pharmacy -- posted at: 12:00am EST
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Ken Sternfeld, RPh, Concierge Pharmacist is the co-host of the new  “PGx for Pharmacists” segment of the Pharmacy Podcast Network focusing on how Pharmacists, PharmDs and Students of Pharmacy can incorporate Pharmacogenetic (PGx) Testing into Care Coordination and Chronic Care Management Medication Services.

Ken is the Founder of RXVIP Concierge, a network of Concierge Care Providers (CSP) who work collaboratively with physicians and other health providers, right in their offices to deliver value-based services at the Point of Care that include Wellness Prescription CheckUps and ongoing Chronic Care Management for patients to keep them on a path to better health. www.rxvipconcierge.com

Ken is a national spokesperson for Caregiver Support Services (CSS) a “grassroot” non-profit organization with a 501 (c )(3) tax exempt status to help raise awareness to the fact that over 125,000 patients died as a result of experiencing an Adverse Drug Reaction to their medications.  The organization was founded by Terrence and Eboni Green, a husband and wife team in the medical profession, to support family & professional caregivers across the lifespan through direct supportive services.www.caregiversupportservices.com

Ken has been featured in Pharmacy Today as Provider of the Month as well as being interviewed for several Pharmacy Times articles over the years as the RXVIP Concierge Pharmacist model has evolved. Ken is a member of APHA and sits on several committees plus is a member of PSSNY, as an advocate for independent pharmacy owners. Ken also mentors PharmD candidates as preceptor for several Colleges of Pharmacy & Universities  Over the years as a Pharmacist at CVS Health, Ken won prestigious Paragon Award, two years in a row, plus was selected for their management Emerging Leader program.  He earned his B.S. in Pharmacy from St Johns University, graduating in 1979 when he became licensed RPh in New York.

Contact Ken via Email: ken@rxvipconcierge.com

Phone:  1-844-MYRXVIP  (1-844-698-9847)

Direct download: PGX_4_Pharmacists.mp3
Category:Pharmacy -- posted at: 12:00am EST
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